Important Note: This is not a full list of all known issues in Shop Titans. This list prioritizes commonly reported, critical or currently relevant issues. For official help with issues, please contact our support team using the in-game "Contact Us" button found in the Settings menu or our support site.

Last Updated: April 4th, 2025

Known Issues

Grab Bag loot tables are still incorrect

Description: When opening Grab Bags, the content awarded does not match the expected loot table for that Grab Bag.

Status: This issue is fixed in the 19.0 update, releasing on April 15th.

Refunding the Talent Trees using Gems does not cap at 500 Gems

Description: When refunding the talent tree, the gem cost for refunding does not cap at a maximum of 500 Gems as described in the release notes.

Status: This issue is fixed in the 19.0 update, releasing on April 15th.

The Background Blur on many menus displays improperly

Description: Many menus have display issues with the background blur effect causing a hazy effect and some elements to appear over the blur.

Status: This issue is fixed in the 19.0 update, releasing on April 15th.

Item Packs in the Store offer early progressions packs

Description: Regardless of the player's current progression, the item packs in the store continue to offer packs intended for early progression players.

Status: This issue is fixed in the 19.0 update, releasing on April 15th.

Some Guilds cannot view their event ranking on leaderboards

Description: Some Guilds report not being able to view their ranking on event leaderboards and instead being erroneously prompted to first participate in the event.

Status: We are investigating this issue.