Important Note: This is not a full list of all known issues in Shop Titans. This list prioritizes commonly reported, critical or currently relevant issues. For official help with issues, please contact our support team using the in-game "Contact Us" button found in the Settings menu or our support site.
Last Updated: October 3rd, 2024
Important Notices
Regarding Event Placement Rewards
You must log in a recommended 12 hours before the start of the next major guild/solo event (King's Caprice, Tower of Titans, Dragon Invasion, Lost City of Gold) to claim your event placement rewards (titles, badges, etc) otherwise your opportunity to claim them may be lost.
This is an unfortunate limitation at the moment that we hope to improve upon in the future, however it involves a significant refactoring of the system and is not a priority at this time. Please share this information with your fellow guildmates and players.
Known Issues
Bounty Board's weekly progress unexpectedly reset
Status: This issue will not be resolved and compensation will be provided instead.
Compensation: The following compensation will be provided upon logging after the 17.4 server update:
The user will directly receive 100 Guild Coins
The user's guild will directly receive 50 Renown (once per guild)
[Coming Later] With another update coming in the future, 50 renown per guild member (for a maximum of 1000 renown) will be provided as a lumpsum to a guild upon any guild member logging in. This is once per guild.
Some items with a value over 10,000,000 are inadvertently rounded
Status: This issue is resolved in a future update.
The Gold counter is not abbreviated and appears small
Status: This issue is resolved in a future update.
Description: The Gold counter in the HUD is no longer abbreviated and displays the full gold amount resulting in the text appearing at a smaller font size. This is unintended.
Party Presets feature functions abnormally or unexpectedly
Status: This issue is being investigated.
Description: General wonkiness or unexpected behavior is observed when using or attempting to use party presets, such as wrong teams or the wrong amount of heroes being populated in quest parties.
Some players encounter issues viewing or claiming bounties
Status: This issue is resolved with the 17.4 server update.
Description: Players report being unable to view or claim bounties after updating to version 17.4. Some will encounter a crash or disconnect while others may encounter a "this bounty has already been claimed by someone else" message.
Cause: We have identified the cause of the issue as an error with the user port designed to migrate you over to the new bounty system not triggering. This port was intended to remove any in-progress bounty from your account once you logged into the new release, as it is not compatible with the new bounty system. This port, however, did not trigger as expected and anyone encountering the current "this bounty has already been claimed by someone else" error message simply has an old bounty still attached to their account (even if not displayed in the Bounty UI).
Workaround: This issue should resolve itself after your previous bounty has expired (a bounty's maximum lifespan is 24 hours). As it would likely take longer or near 24 hours to deploy a fix for this issue the best course of action we recommend to players is to simply wait it out.