Important Note: This is not a full list of all known issues in Shop Titans. This list prioritizes commonly reported, critical or currently relevant issues. For official help with issues, please contact our support team using the in-game "Contact Us" button found in the Settings menu or our support site.

Last Updated: August 21st, 2025

Known Issues

Some players have Petrified Coins still in their inventory

• Description: Players that claimed the Petrified Coins reward from the Community Event after the release of Malady (and her accompanying server update) will not have those coins converted to Malady Champion Coins as expected.

• Status: This issue will be fixed with a future update. Any remaining Petrified Coins will be automatically converted upon log in after this update.

Some Guilds cannot view their event ranking on leaderboards

• Description: Some Guilds report not being able to view their ranking on event leaderboards and instead being erroneously prompted to first participate in the event.

• Status: We are investigating this issue.