Important Note: This is not a full list of all known issues in Shop Titans. This list prioritizes commonly reported, critical or currently relevant issues. For official help with issues, please contact our support team using the in-game "Contact Us" button found in the Settings menu or our support site.
Last Updated: October 6th, 2026
Known Issues
Advanced Research no longer functions and cannot be interacted with
Status: We are investigating this issue.
Description: Players are unable to open or interact with the Advanced Research feature (the upgrade tree of bonuses for workers) and its bonuses no longer function.
A crash can occur when attempting to purchase items from Oscar, the Emerald Inn city worker
Status: We are investigating this issue.
Description: When attempting to purchase items from Oscar (the Emerald Inn city worker) in your Shop, a critical crash can occur that prevents further gameplay with shop visitors. We recommend not interacting with Oscar.
Energy rushing Special item fusions does not work
Status: We are investigating this issue.
Description: Players are unable to energy rush special item fusions, such as Ascension Shards, Skill Dice and Sigils.
Equip from Market from the Hero Equipment Screen does not function
Status: This issue is partially resolved and a permanent fix is in the works.
Description: When attempting to equip a hero from the market, the menu fails to populate with results.
Workaround: Scrolling through the empty list should populate the results.
The Antique availability countdown is obstructed in the Collection Book
Status: This issue is being investigated.
Description: When in the Collection Book, the countdown timer to when an item is available as an Antique si obstructed by a UI element.