Known Issues

A list of commonly reported or critical issues and their current status.

Important Note: This is not a full list of all known issues in Shop Titans. This list prioritizes commonly reported, critical or currently relevant issues. For official help with issues, please contact our support team using the in-game "Contact Us" button found in the Settings menu or our support site.

Last Updated: January 23rd, 2026

Known Issues

Energy and Gold counters do not update when "Enhanced VFX" is turned off

Description: When the "Enhanced VFX" option is toggled off in Settings, the player's Gold and Energy counts will not visually update until switching scenes (i.e. going from the Shop to the City) or restarting the game.
Status: We are investigating this issue.
Workaround: Switch scenes to update the counts or re-enable "Enhanced VFX".

Hamburger menu red notification unclearable (due to webstore)

Description: For players in the United States playing on Android, a red notification that is for the webstore will appear on the hamburger menu but is not dismissible due to the button being hidden.
Status: We are investigating this issue.