Important Note: This is not a full list of all known issues in Shop Titans. This list prioritizes commonly reported, critical or currently relevant issues. For official help with issues, please contact our support team using the in-game "Contact Us" button found in the Settings menu or our support site.

Last Updated: May 5th, 2026

Known Issues

Royal Merchant players will not receive special items from some offers and from promo codes

• Status: We have deployed a fix for all offers and promo codes. Read below for exceptions.

• Description: The issue affecting Royal Merchant players not receiving special items has been fixed for all promo codes and offers with exception to offers that can be purchased multiple times. If you have purchased an offer multiple times our fix only granted rewards for the first purchase, please contact support to receive the missing items for the subsequent purchases.

Non-alphanumeric or non-Latin characters will display as empty boxes

• Status: We are investigating and working on a fix. The fix will require a new client update.

• Description: Characters that are non-alphanumeric, such as special characters, or non-latin, such as Asian language characters will not render properly and display as empty boxes.