Important Note: This is not a full list of all known issues in Shop Titans. This list prioritizes commonly reported, critical or currently relevant issues. For official help with issues, please contact our support team using the in-game "Contact Us" button found in the Settings menu or our support site.

Last Updated: February 18th, 2025

Known Issues

Opening 10 Grab Bags at once does not take into Grab Bag color

Description: When using the "Open 10 Bags" option for Grabs Bags, the typical color-specific loot tables for the bags are not taken into account and rewards will be chosen from any Grab Bag loot table.

Workaround: Do not use the Open 10 Bags feature if you want loot from a specific Grab Bag color. Instead, continue to open one bag at a time until a resolution is deployed.

Status: This issue is resolved with a future update.

"None" option for Elements in Advanced Search does not work

Description: When using the "None" filter option in the Advanced Search menu, the "Apply" button will not function.

Status: We are investigating this issue.

Market details for items above market tier cannot be viewed

Description: When an item listed in the Market is above your maximum Market tier, its quantity, inventory count, minimum listed sale price and other details cannot be viewed on the Market.

Status: We are investigating this issue.

Some Guilds cannot view their event ranking on leaderboards

Description: Some Guilds report not being able to view their ranking on event leaderboards and instead being erroneously prompted to first participate in the event.

Status: We are investigating this issue.

Resolved Issues

Push Notifications not working for some events

Description: Push Notifications for some events, such as Lost City of Gold, Dragon Invasion, Content Passes, etc. are not currently functioning.

Status: Resolved with the 18.3 update.

Ancestor Spirit filter option missing from Advanced Search

Description: The Ancestor Spirit is missing from the filter options in the Spirits section of the Advanced Search menu.

Status: Resolved with the 18.3 update..