Important Note: This is not a full list of all known issues in Shop Titans. This list prioritizes commonly reported, critical or currently relevant issues. For official help with issues, please contact our support team using the in-game "Contact Us" button found in the Settings menu or our support site.

Last Updated: March 18th, 2025

Known Issues

Enchanting items with a Dark element does not progress Content Pass task

Description: When enchanting items with a Dark element, the Memories of Valdora task does not progress as expected.

Status: This issue is fixed with a server update. Please restart your game to apply the update if you have not already.

Refunding the Talent Trees using Gems does not cap at 500 Gems

Description: When refunding the talent tree, the gem cost for refunding does not cap at a maximum of 500 Gems as described in the release notes.

Status: This issue is fixed in a future update.

Some Guilds cannot view their event ranking on leaderboards

Description: Some Guilds report not being able to view their ranking on event leaderboards and instead being erroneously prompted to first participate in the event.

Status: We are investigating this issue.

Opening 10 Grab Bags at once does not take into Grab Bag color

Description: When using the "Open 10 Bags" option for Grabs Bags, the typical color-specific loot tables for the bags are not taken into account and rewards will be chosen from any Grab Bag loot table.

Workaround: Do not use the Open 10 Bags feature if you want loot from a specific Grab Bag color. Instead, continue to open one bag at a time until a resolution is deployed.

Status: This issue is resolved with the 18.4 release.

Spirits show as being enchanted with the Fresh Spirit in the item details

Description: When inspecting an enchantment, the item details will erroneously show the item as being enchanted with the Fresh Spirit.

Status: This issue is resolved with the 18.4 release.

"None" option for Elements in Advanced Search does not work

Description: When using the "None" filter option in the Advanced Search menu, the "Apply" button will not function.

Status: This issue is resolved with the 18.4 release.

Market details for items above market tier cannot be viewed

Description: When an item listed in the Market is above your maximum Market tier, its quantity, inventory count, minimum listed sale price and other details cannot be viewed on the Market.

Status: This issue is resolved with the 18.4 release.